FAQ

Exploring Odisha

 

  • PRIVACY POLICY
  • Your personal information are safe with us. We shall use it for our marketing purpose only.
  • The ownership, and thereby the usage rights of the photographs & videos clicked by us during the tours & other events organised by us, lies with us. We are entitled to use it for our marketing & related activities in future.
  • We retain the decision to allow or disallow a customer from attending the tour & other events organised by us even if he/she has obtained the relevant documents or entry pass (registered & paid the fees)
  • Others beyond the co-founders and authorised persons in writing, are not allowed to use Kalinga Diaries’s brand name, caption, font design, logo/icon & related stuff either fully, partially or symbolically for any other activities not authorised by us
  • By use of the website, you implicitly express consent to our use and disclosure of your personal information in accordance with this privacy policy.
  • TERMS & CONDITIONS
  • The ownership of Kalinga Diaries (agency, brand, caption, logo, concept, route plans etc) lies with us. As part of business ethics we might share some info with you, but you are not expected to misuse any of the said facilities/information shared with you.
  • You are not authorized to use our service to fulfil your vested interest for any illegal/unauthorised purpose
  • You are not entitled to use, reproduce, duplicate, sell, resell or exploit or access our service either partially or fully without any authorised letter in hard copy from us.
  • Your registration automatically confirms your acknowledgement of our Terms & Conditions, , Do’s & Don’ts  & Privacy Policy
  • We reserve the rights to alter, postpone or cancel the tour at any point of time without prior notice
  • We reserve the rights to refuse tour service or similar to anyone without reason at any point of time without citing any reason. Successful registration & advance payment of tour charges doesnot entitles you to entry into the tour
  • We may modify or remove any contents that is determined as derogatory, abusive against religion or community, obscene, unlawful or violates our intellectual properties act or out terms of service.
  • Your use of our tour service is at your sole risk, provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory, neither it warrants that the tour service will be uninterrupted, timely, secure nor error-free.
  • Charges per tour are changeable depending on tour plan & location, kilometers covered & facilities offered. However, we may offer special pricing for limited tours/period only.
  • Initial Charges per head for Indian citizen is Rs 999/-, (infant upto 3 years of age is NIL charge, children upto 12 years age is 50% of tour charges & above 12 is full charge). NB:- Charges for foreign national will be separate which will be informed in time to person concerned.
  • Registration and payment closes at least 48 hours before the actual tour day. Mere registration doesn’t entitles you for automatic inclusion in the final list. You have to pay in full either online or to the authorised person  (use our whatsapp no to get details of said person n contact him in BBSR). No partial payment or installment is allowed.
  • Our overall policies are subject to change from time to time without any prior notice.  All disputes subject to Bhubaneswar jurisdiction only

 

  • DO’s & DONT’s
  • Please carry your own ID card copy preferably Photo ID card issued by Govt like Aadhaar card copy for Indian nationals & Passport copy for foreign nationals. No one knows when it shall be need during  touring in a relatively new place outside your own city
  • Our tours are kids friendly, however its advisable for parents to carry the basic necessities for the kid which may includes its food, water, nappies, umbrella etc and take care of their individual kids
  • Our guides are highly professional & they pass on them message to you based on years research & documentation , hence you are expected to be interact professionally with our team too.
  • Please try to be at the starting point well before the time mentioned. We shall move out within a few minutes keeping in mind the majority of our customers who are already in. You can join the tour on route (pre-defined route only) with a timely call to us before we start. Your advance payment to us doesnot entitles you for any refund or cancellation in this case.
  • Our tour vehicles are arranged from third party service providers & its likely that we nay get average vehicle during peak tourism seasons. It’s always our noble intention to provide best of the facilities to our customers, but at the same time we expect our esteemed customers to adjust.
  • We respect everyone’s religious beliefs. During our tour, we may often visit various religious shrines & interact with the people involved with it there. You are expected  to maintain the sanctity of the place & remove the footwear before entering the premises. In some sites photography maynot be allowed or partially allowed, respect the rules. Avoid asking uncomfortable questions to the staff there to know their knowledge or patience level.
  • We might visit certain sites which are either not properly maintained or in untidy condition. If you are uncomfortable in walking though this site(s), you may stay back in the tour vehicle till the team returns back.
  • Any discriminatory act or remarks during the tour will make you disqualified from tour by default. You may be black listed from our future tours & any advance payment cant even help you in this case
  • Dont bring your own vehicle for touring with us rather move with us on our touring vehicle for better coordination & information sharing. Also, avoid bringing any vehicle to pickup point since there’s no facility for parking which is purely at owner’s risk. Hence, it is always better to use public transport or have someone drop you for the tour.
  • REFUND POLICY
  • In case of a refund, a genuine reason needs to be presented and in keeping with goodwill, we shall initiate the refund. Note that the refund might take some time from our end and while we shall try to minimise it, we can give no guarantee. We need advance payment in order to arrange certain services/facilities & we need to know the head counts. Hence, repeated requests shall not be entertained.
  • Refunds will be initiated in the event of the tour getting cancelled from our side. However, the said date can be postponed to the immediate next week Sunday unanimously. The customer will be given an option to postpone his advance payment for tour to a future date mutually, if the tour is cancelled from our side.
  • If in case, we disagree to include a customer into our trip for a specific or forever tour, we can refund his/her charges partially or fully depending on the case. The refund policy is at the discretion of the tour company.

 

    • FACILITIES AVAILABLE
    • Guided tour to unexplored sites of heritage & tourism importance within Odisha.
    • Pickup & drop down at specific point (say near TTD Kalyan Mandap, Jaydev Vihar at BBSR) & travel in our own arranged tour vehicle